Refund policy

not obsessed with your order? we've got you. you have 30 days from delivery to return it — no drama.

items we can take back:
★ unused, in original packaging
★ returned within 30 days of delivery
★ include your order number so we can find you

who covers return shipping:
★ damaged or defective on arrival: we cover it + send a replacement
★ wrong item shipped: 100% our fault, we cover it
★ changed your mind: you cover return shipping (we'll walk you through it)

once we get your return and look it over, we'll process your refund within 3 business days. expect to see it on your card in 5–10 business days depending on your bank.

email brawnypawssupport@outlook.com with your order number and what's going on. we'll reply within 24 hours with next steps.